Frequently Asked Questions

1. How do I access the pre-work for The Difficult Airway Course?

2. Who can have an account on www.theairwaysite.com?

3. What should I do if I forgot my password to log into my account on www.theairwaysite.com?

4. What can I do with my account on www.theairwaysite.com?

5. How do I get my certificate after I complete The Difficult Airway Course?

6. What if my name is spelled incorrectly or my AANA number (for CRNAs only) is incorrect on my certificate?

7. Who should I contact for help with my account on www.theairwaysite.com?


1. How do I access the pre-work for The Difficult Airway Course?

There are two ways to access this information:

  • Go to www.theairwaysite.com. Click on Site Login in the upper left corner of the homepage (or on the Circle Menu in the upper right corner on your mobile device). Enter the email address and password you used when you registered for the Course.  Note: This option is only available for those who registered for a course on or after November 14, 2018. There is NO Site Login option for those who registered for the course prior to this date.
  • Go to www.theairwaysite.com. Click on Course Prework in the upper left corner of the homepage (or on the Circle Menu in the upper right corner on your mobile device). Click on the name of the course you are registered for. Enter the password indicated in your confirmation email.

2. Who can have an account on www.theairwaysite.com?

Everyone who registers for a course on or after November 14, 2018 will have an account. They will create a password during the registration process. Those who complete registration prior to this date will not have an account (until they register for another course).

3. What should I do if I forgot my password to log into my account on www.theairwaysite.com?

Go to www.theairwaysite.com. Click on Site Login in the upper left corner of the homepage (or on the Circle Menu in the upper right corner on your mobile device). Click on Forgot Password. You will receive an email with a temporary password. Use the temporary password to log-in to your account. We encourage you to change your password once in your account. To do so, click on Change Password and follow the prompts. Note: The temporary password will be sent to the email address you used when you registered.

4. What can I do with my account on www.theairwaysite.com?

  • Access all pre-work and important pre-course information
  • Download your invoice
  • Access the course pre-test, course evaluation and course attestation
  • Download your certificate
  • Keep track of all the courses you’ve taken.

5. How do I get my certificate after I complete The Difficult Airway Course?

Go to www.theairwaysite.com and log-in to your account. Click on the course evaluation link and complete the course evaluation. Once this is complete, check the box to indicate that this has been completed. Once checked, you will be able to complete the course attestation. Once the attestation has been completed, a link to your certificate will become available.

Note: To comply with AANA requirements, CRNAs are required to provide evidence that they completed the course evaluation  before receiving their certificate. Therefore, CRNAs will be required to enter a code after completing the evaluation in order to proceed to the attestation and certificates. The course evaluations are hosted by Survey Monkey; the completion code will be revealed on the SurveyMonkey “Thank You” page once you’ve finished your evaluation.

If you completed a course prior to November 14, 2018 and need another copy of your certificate, please send your request to [email protected]

6. What if my name is spelled incorrectly or my AANA number (for CRNAs only) is incorrect on my certificate?

Click on See Error under the certificate image in the right column within your account. A form will open that will allow you to enter your name and/or your AANA number. Click on Request Correction. Once the request is approved, your certificate will be corrected and available.

7. Who should I contact for help with my account on www.theairwaysite.com?

You can email [email protected] for assistance.

1. What is Airway Manager™?

2. What is the value of the Adaptive Learning Method?

3. Who should subscribe to Airway Manager: Emergency™?

4. What does Airway Manager™ cost?

5. How do I purchase a subscription to Airway Manager™?

6. Can I try out Airway Manager™ before signing up for a full subscription?

7. What help/support is available for Airway Manager?

8. I have already purchased Airway Manager. How do I sign in?

9. I can’t remember the email address on my account.

10. I have forgotten my password – how can I retrieve it?

11. How can I change my password?

12. I have a new email address. How do I update my account?

13. Is there an ‘app’ for Airway Manager?

14. How do I access the different module sets?

15. How many questions are in Airway Manager?

16. How long do I have access to Airway Manager once I have purchased the product?

17. Does Airway Manager provide CME credits or credits towards MOC?

18. What is the maximum number of CME credits and ABIM MOC points I can earn from Airway Manager?

19. How do I see the number of CME credits I have earned and access my CME transcript?

20. How are My Credits Earned sent to my board to get MOC points?

21. What data is needed to get my CME credits sent as MOC points to a specific board and how is this data captured?

22. How will I know my data has been successfully submitted to ABIM?

23. What happens if I don't see my credits on ABIM or my submission to ABIM was rejected? How do I update this data?

24. How can I continue to learn after I have completed the modules?

25. How do I cancel my subscription?

26. Is group purchasing available? Is there a group discount?

27. Can other people use my Airway Manager product?

28. Is my data secure? Will any of my data be shared?

29. Where can I learn more about the ABIM MOC process?

30. Does Airway Manager offer an app for iPad or iPhone?

31. Does Airway Manager™ offer any Android apps?

32. What are the hardware and software requirements?

33. Who do I contact if I am having trouble accessing my Dashboard on Airway Manager?

34. What question formats will I see on the Airway Manager platform?

35. Where can I find the learning objectives for Airway Manager?

36. Where can I find citations and bibliography information?

37. Who are the authors?

38. Where can I find author disclosure information?

39. How do I extend my subscription to Airway Manager?

40. Where can I find my ABIM number?

41. How do I print my transcript?

42. How do I get back to my Account page from Airway Manager?


1. What is Airway Manager™?

Airway Manager: Emergency™ on NEJM Knowledge+ is an adaptive learning platform that combines gold-standard airway management content – developed by the faculty of The Difficult Airway Course: Emergency™ – with the most efficient, engaging, and effective way to master and retain knowledge, stay current in this ever-changing field and earn continuing education credits. Airway Manager: Emergency™ brings the world-class airway education you expect from The Difficult Airway Course direct to you – on your laptop, phone or tablet – utilizing the latest adaptive learning technology. Please visit https://www.theairwaysite.com/a-course/adaptive-learning/ to learn more about Airway Manager products.

2. What is the value of the Adaptive Learning Method?

Adaptive learning is revolutionary technology that has already been demonstrated to work for physicians for their maintenance of certification. Each module in Airway Manager™ on NEJM Knowledge+ adapts to your pace and knowledge gaps to deliver the information you need to know. The technology uses research-proven methods to help you accelerate proficiency and continuously sharpen skills regardless of your profession.

 

The adaptive-learning platform continually tailors your experience to your specific learning needs. It ensures you don’t waste time on content you already know. Instead, it delivers material to you on those subjects where you need reinforcement and keeps you focused until you achieve proficiency. Airway Manager on NEJM Knowledge+ helps you learn faster, study more efficiently and retain more knowledge.

 

It’s new. It’s fun. And best of all, it works! Experience how adaptive learning helps you tackle the challenges of lifelong learning and building proficiency so you can get and stay ahead!

3. Who should subscribe to Airway Manager: Emergency™?

Airway Manager: Emergency™ is intended for healthcare providers who manage airways in the emergency department setting, including Emergency Physicians and other physicians who work in the Emergency Department, Physician Assistants, Paramedics, Flight Nurses and Respiratory Therapists.

4. What does Airway Manager™ cost?

The cost to purchase a subscription will vary based on the content available at the time of sign-up. Please visit our Product page to find the cost of a 1 year subscription.

5. How do I purchase a subscription to Airway Manager™?

To purchase a subscription, go to the Airway Manager: Emergency page, select the subscription level you would like. While signing up you will be prompted to create an account on theairwaysite.com. Once you make payment, you can access Airway Manager through the Start Learning button on your Account page.

 

If you already have an account on theairwaysite.com, you will be prompted to log in at the beginning of the purchase process.

 

Access to your subscription will be immediately available through your Account page upon payment.

6. Can I try out Airway Manager™ before signing up for a full subscription?

There is a 1-Month Trial Subscription option available, offering access to the first two modules only. This subscription is offered at a substantially reduced price. You are able to earn CME credits during this subscription period. Please visit the appropriate product page from www.theairwaysite.com/a-course/adaptive-learning to sign up. You may purchase the 1-Month Trial Subscription only once, and only if you have not already purchased a Full Year Subscription.

7. What help/support is available for Airway Manager?

You may contact Customer Support by sending us an email at [email protected].

8. I have already purchased Airway Manager. How do I sign in?

Access your subscription from your Account Page on www.theairwaysite.com.  Select Site Login on the homepage. This will bring you to your Account page.

From there, click on the Start Learning button, which will bring you to your Airway Manager Dashboard.  If you are already signed in to theairwaysite.com, click on your name in the upper left corner of the homepage to access your account page and start learning.

9. I can’t remember the email address on my account.

Contact us at [email protected] for assistance. We will be happy to help you retrieve your account information.

10. I have forgotten my password – how can I retrieve it?

For a forgotten password, please click on the Site Login option in the top left-hand corner of theairwaysite.com homepage. On the Login page, there will be a Forgot Password option. You will receive an email with a temporary password. Use the temporary password to log-in to your account.

 

We encourage you to change your password once in your account. To do so, click on Change Password and follow the prompts. Note: The temporary password will be sent to the email address you used when you registered.

11. How can I change my password?

Log into your account using the Site Login option in the top left-hand corner of the screen of www.theairwaysite.com.  If you are already logged in, click on your name to access your account.

 

This will take you to the Account page. At the top of the Account page, under your name, you can select Change Password.

12. I have a new email address. How do I update my account?

Log into your account using the Site Login option in the top left-hand corner of the screen at www.theairwaysite.com.  If you are already logged in, click on your name to access your account.

 

At the top of the Account page, under your name, select Update Your Profile.
Under Contact and Account Information, you will see your email address and can update it there.

13. Is there an ‘app’ for Airway Manager?

Yes, the Airway Manager app is available as a free download from the App Store (for iPhone and iPad) and from Google Play (for Android devices). You will need to purchase a subscription before you can access it using the app. Purchase your subscription at www.theairwaysite.com/a-courses/airway-manager-emergency

14. How do I access the different module sets?

As new modules become available, they will be activated in your subscription on your Dashboard.  To access a different set of modules, click the drop-down menu on the left side of your screen and select the title of the module set you would like to run. (Click here for illustration).

15. How many questions are in Airway Manager?

There are over 199 questions in Airway Manager: Emergency.  The Principles of Airway Management module set contains over 120 questions, and The Emergency Airway Algorithms module set contains over 79 questions.

16. How long do I have access to Airway Manager once I have purchased the product?

The term depends on the type of subscription you purchased — 1 year for a full subscription, 1 month for a trial. You can renew your subscription from your Account page.

Access to your CME transcript will be available for six years after your term expires.

17. Does Airway Manager provide CME credits or credits towards MOC?

The Massachusetts Medical Society designates this enduring material for a maximum of 33.25 AMA PRA Category 1 Credits™. Physicians should claim only credit commensurate with the extent of their participation in the activity.

 

Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 33.25 MOC points and patient safety MOC credit in the American Board of Internal Medicine’s (ABIM) Maintenance of Certification (MOC) program. Participants will earn MOC points equivalent to the amount of CME credits claimed for the activity. It is the CME activity provider’s responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.

 

All questions are approved for AMA PRA Category 1 Credit™ and MOC points. You must answer questions correctly to receive CME credit and MOC points. Six questions answered correctly are designated for 1 AMA PRA Category 1 Credit™. Six questions answered correctly equal 1 MOC point.

18. What is the maximum number of CME credits and ABIM MOC points I can earn from Airway Manager?

The Massachusetts Medical Society designates this enduring material for a maximum of 33.25 AMA PRA Category 1 Credits™. Physicians should claim only credit commensurate with the extent of their participation in the activity.

 

Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 33.25 MOC points and patient safety MOC credit in the American Board of Internal Medicine’s (ABIM) Maintenance of Certification (MOC) program. Participants will earn MOC points equivalent to the amount of CME credits claimed for the activity. It is the CME activity provider’s responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.

 

All questions are approved for AMA PRA Category 1 Credit™ and MOC points. You must answer questions correctly to receive CME credit and MOC points. Six questions answered correctly are designated for 1 AMA PRA Category 1 Credit™. Six questions answered correctly equal 1 MOC point.

19. How do I see the number of CME credits I have earned and access my CME transcript?

To access your CME credits and transcript, you must be in Airway Manager on a desktop or laptop computer.  From your desktop/laptop, log into your account on www.theairwaysite.com. Click on the Start Learning button beneath the Airway Manager logo. This will take you to your Airway Manager Dashboard. Select My Credits Earned from the top menu bar. Your credits will be displayed on this page. You may print your transcript by clicking on the My Credits Transcript link.

 

The points displayed are points that have been earned and do not reflect what has been submitted to accreditors. Contact ABIM directly for the most accurate number of MOC points submitted.

20. How are My Credits Earned sent to my board to get MOC points?

We automatically submit your MOC Points using the ACCME PARS system. Points are submitted once every 24 hours, provided you are online.

 

ABIM (American Board of Internal Medicine)

Submission of MOC points through ACCME PARS requires your ABIM# and date of birth. This information must be entered by December 31 for the current year. To see how much MOC you have earned in each cycle, log into your ABIM account.

 

The following completion information will be transmitted to the ACCME and the ABIM on behalf of the participant by Airway Management Education Center: ABIM ID (six-digit number), First Name, Last Name, Partial Date of Birth (mm/dd), Activity Completion Date, MOC Points and MOC Credit Type(s). If you wish this information to be transmitted to the ACCME and ABIM, please enter your ABIM ID and Partial Date of Birth by selecting the SUBMIT ABIM MOC button under My Credits Earned.

 

Airway Manager does not submit MOC points to any other board at this time.

21. What data is needed to get my CME credits sent as MOC points to a specific board and how is this data captured?

Airway Manager will prompt you for the data required by each board to enable the ACCME PARS transmission process. On the My Credits Earned page, select the SUBMIT ABIM MOC button to enter this data, validate membership and transmit data.

 

ABIM (American Board of Internal Medicine)

The following completion information will be transmitted to the ACCME and the ABIM on behalf of the participant by Airway Management Education Center: ABIM ID (six-digit number), First Name, Last Name, Partial Date of Birth (mm/dd), Activity Completion Date, MOC Points and MOC Credit Type(s).

22. How will I know my data has been successfully submitted to ABIM?

You will need to log into ABIM in order to see your MOC points earned and accepted via their website https://www.abim.org/.

23. What happens if I don't see my credits on ABIM or my submission to ABIM was rejected? How do I update this data?

If the data in error is your Date of Birth or ABIM number, you can modify this data on the My Credits Earned page. The Submit ABIM MOC now appears as Change Personal Info. Make your changes and the data will be corrected during the nightly PARS transmittal.

 

If this does not correct the situation, please contact [email protected].

24. How can I continue to learn after I have completed the modules?

You may use the Recharge feature to continuously update and reinforce your knowledge. The Recharge feature is available once you have answered 20 questions. You can also use the Practice Quiz or revisit your Missed Questions from the My Reports menu.

25. How do I cancel my subscription?

Please contact [email protected] to initiate your cancellation request.

 

One-Month Trial Subscriptions cannot be cancelled.  Full Subscriptions may be cancelled within 30 days of purchase. Refunds will be based on CME credits earned.

 

You will continue to have access to your transcript under My Credits Earned on Airway Manager for six years.

26. Is group purchasing available? Is there a group discount?

Group purchasing is available.  We are happy to discuss special pricing. Email us at [email protected] for assistance.

27. Can other people use my Airway Manager product?

We strongly recommend that you do not share your Airway Manager account information with anyone.  Airway Manager uses an adaptive learning engine that provides each user with a personalized learning experience and performance data.  If you share your account with other people, you will not get the full benefit of the product.  Additionally, the CME credits (and, where offered, MOC points) you earn are associated with your account only and cannot be transferred to others.

28. Is my data secure? Will any of my data be shared?

Yes. Our registration system and Airway Manager run on secure platforms.

 

AMEC shares some data about Airway Manager subscribers with:

  • the Massachusetts Medical Society for the sole purpose of complying with ACCME accreditation requirements.
  • Area9 for the sole purpose of activating the subscribers account on Area9’s adaptlive learning platform.  Area9 tracks activity and performance of platform users for the purpose of measuring progress and continuously improving their platform. Any reporting of results by Area9 is done on an aggregate basis with no individual user identified.
  • NEJM Knowledge+ (a division of the Massachusetts Medical Society) for the purpose of measuring user progress and continuously improving their adaptive learning partnership programs. Any reporting of results by NEJM Knowledge+ is done on an aggregate basis with no individual user identified.

No data is shared with any third party for purposes other than those stated above.  No data is ever sold to a third party.

29. Where can I learn more about the ABIM MOC process?

You can find complete information at the ABIM website: https://www.abim.org/maintenance-of-certification/default.aspx

30. Does Airway Manager offer an app for iPad or iPhone?

Airway Manager™ offers an iOS app for our products, both for the iPad and the iPhone. Only customers with a paid subscription will be able to sign in to Airway Manager from the app. You can download the app for free in the Apple App Store.

 

The experience on iPad mirrors the full functionality of the desktop. The iPhone version is optimized for the smaller screen. The iPhone app does not include access to My Credits Earned, Practice Quiz (under Reports), Search and a handful of questions that are not compatible with the smaller screen. All other materials are available.

31. Does Airway Manager™ offer any Android apps?

Airway Manager™ offers an Android app for our products, for both smartphones and tablets. Only customers with a paid subscription will be able to sign in to the apps. You can download the app for free in the Google Play store.

The experience on the tablet mirrors the full functionality of the desktop, while the smartphone version is optimized for the smaller screen. The smartphone version does not include access to My Credits Earned, Practice Quiz (under Reports), Search and a handful of questions that are not compatible with the smaller screen. All other materials are available.

32. What are the hardware and software requirements?

To access Airway Manager™ on your desktop, sign in through your dashboard.  The desktop version is delivered through a browser window using HTML5.  Adobe Reader is required.

Windows

  • Google Chrome 60+, Safari 9.0+, Internet Explorer 11.0+, Mozilla Firefox 50.0+, Microsoft Edge 14+
    Recommended: Google Chrome 65+, Safari 10+, Internet Explorer 11, or Firefox 59+
    Windows 7 (32-bit and 64-bit), Windows 8+. Windows 7+ is recommended
  • Minimum 1 GB of RAM but 2 GB or greater is recommended
  • 2.33 GHz or faster x86-compatible processor, or Intel® Atom™ 1.6 GHz or faster processor for netbooks
  • Display resolution: 1024 × 768 or better

Mac OS

  • Google Chrome 60+, Safari 9.0+, Mozilla Firefox 50.0+
    Recommended: Google Chrome 65+, Safari 9+, or Firefox 59+
    Mac OS X v10.9+
  • Minimum 1 GB of RAM but 2 GB or greater is recommended
  • Intel Core™ Duo 1.33GHz or faster processor
  • Display resolution: 1024 × 768 or better

Mobile/Tablet

  • Airway Manager apps are available for iOS and Android smartphones and tablets.
  • Android phones may access Airway Manager through our mobile-optimized browser version.
  • iOS devices running OS 9+ (includes iPhone and iPad devices) are recommended.
  • Android version 5+ (includes smartphones and tablets). Android version 6+ is recommended.

33. Who do I contact if I am having trouble accessing my Dashboard on Airway Manager?

For assistance with Airway Manager, contact Airway Manager Customer Support team at [email protected].

34. What question formats will I see on the Airway Manager platform?

Airway Manager uses multiple question formats, including: multiple-choice, case-based, multiple answer, matching, fill-in-the-blank, and categorization.

35. Where can I find the learning objectives for Airway Manager?

General learning objective information is available on the Airway Manager: Emergency Learning Objectives Tab. Detailed learning objectives can be found in the Library on Airway Manager.

36. Where can I find citations and bibliography information?

All necessary citations can be found in the associated material.

37. Who are the authors?

All authors are members of the faculty of The Difficult Airway Course™.  Authors of individual modules will vary. To see a full list of Airway Manager authors, please visit our Faculty Page.

38. Where can I find author disclosure information?

All disclosure information is available on the Airway Manager: Emergency Disclosures Tab.

39. How do I extend my subscription to Airway Manager?

If you purchased a 1-Month Trial Subscription, you will have the option to purchase a 1-Year Subscription on your Account page. Click the Purchase button to extend your subscription by one year.

 

1-Year Subscriptions will be renewable once the subscription period is close to expiration, at which time you can click the Renew button to extend your subscription for one year.

40. Where can I find my ABIM number?

You can search for and find your ABIM number at the ABIM website. http://www.abim.org/online/findcand.aspx.

41. How do I print my transcript?

To access your CME credits and transcript, you must be in Airway Manager via your desktop or laptop computer. Access to the product is provided via the Start Learning button on your account page. Once you arrive at your Dashboard, you can select My Credits Earned which will show you your credits. Select My Credits Transcript. Select your desired date range for the transcript, and then select Print Transcript.

42. How do I get back to my Account page from Airway Manager?

From the menu on the top left hand corner of Airway Manager, select Sign Out from the drop down menu; this will return you to your Account page on theairwaysite.com.

 

You will remain logged into your account. Access to Airway Manager will remain accessible from the Start Learning button without need for your password. You can also click on the tab for www.theairwaysite.com that will remain open while in Airway Manager.